Where can I get my tools repaired?
Devsons Industries / Zana has a well decked out Service Center where you can bring your power tools for maintenance and repair. All power tools that you purchase from Zana or Devsons can be brought to this service center for repair and servicing.
Identifying the problem is the first step towards solving it. Our experienced Service Center staff will give you an accurate breakdown of the problem of the tools you bring us, after which you will be given a quote for the cost of repair. Being the only Authorized Bosch Service Center, you are assured of getting genuine spares and excellent service.
Bosch offers warranty on all tools for 6 to 12 months, depending on the type of tool. To claim your warranty, ensure you have satisfied these requirements:
- Proof of purchase from Zana or Devsons.
- Warranty is still active. To understand what voids the warranty on your tool, click here.
If you require service for a tool that you purchased from our physical stores, whether it is our Mombasa or Nairobi Branch, reach out to us via one of the following methods:
Call us: +254 711 449041
Email: [email protected]
Whatsapp: +254 711 449041
For our online customers, you can place a support enquiry from Zana, and we will get back to you. To do this follow these simple steps:
- Log onto Zana.ke
- Scroll down to the bottom of any page and click on the “Contact us” button.
- Select Enquiry type as “Support” and fill out your details.
- Submit your request and we will get back to you within 24hrs.